If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude. Colin Powell
The UK Chartered Institute of Personnel and Development (CIPD) 2004 Training and Development Survey concluded that: "Coaching is an increasingly popular tool in the promotion of learning and development, and has achieved almost universal acceptance as a technique that delivers tangible business benefits".
Key Findings of the Survey
Over three-quarters of all respondents report that coaching takes place in their organisations
Virtually all (99%) believe coaching delivers tangible benefits
Over 90% of respondents believe that when coaching is applied appropriately, it can positively influence the bottom line
90% of respondents believe coaching is a key mechanism for transferring training skills into the workplace
The CIPD Survey also states:
Coaching is seen as a more effective method of learning than training courses. Only 16% of those surveyed thought that training courses were the most effective way for people to learn at work. However, 96% of respondents thought that coaching is an effective way to promote learning in organisations. Coaching is also seen as a key way to reduce 'leakage' from training courses and therefore improve their effectiveness.
Fortune Magazine, 2003
"Ernst partner Barry Mabry found a coach to be an invaluable sounding board in today's frantic business climate. He'd received a notice telling him that coaching would be available to Ernst & Young partners. He tentatively made a call and soon found himself on the phone with 'a strange woman who lived many miles away. She didn't know much about my area of work,' he recalls. But within 20 minutes, he decided she could be both trusted and helpful.
Ever since, he has had regular telephone conversations with her discussing matters ranging from the mundane (how to improve communications with subordinates) to the cosmic (what do you want to get out of life?). 'Why do I need a coach?' he muses. 'I've wrestled with this.' He is a corporate finance partner in New Orleans. He has been with Ernst 27 years. He's successful; he's happy. His recent performance review was quite flattering. 'Perhaps it's for the same reason that Tiger Woods or Pete Sampras needs a coach,' says Mabry. 'Tiger Woods would say, 'I already know how to play golf.' But his coach is probably the most important person in his life."- from "So you're a Player. Do you need a Coach?"
Following training, employee productivity increased by just over 22%, whereas training combined with coaching produced an increase in productivity of 88%. - International Personnel Management Association
Disengaged employees drain capital from businesses and cost the UK economy between £39 and £48 billion a year.
63% of UK employees are not engaged at work
20% more are actively disengaged
This means only 17% are fully engaged by their employers.
In comparison to engaged employees, disengaged employees are less collaborative, less innovative, less tolerant of change and more vocal about dissatisfaction. - The Gallup Organisation
Stress and the Working Environment
A 2003/4 survey of Self-Reported Work-Related Illness (SWI03/04) carried out by the Health and Safety Executive indicated that over half a million individuals in Britain believe they are experiencing work-related stress at a level that is making them ill. The Stress and Health at Work Study (SHAW) indicated that nearly 1 in 5 of all working individuals thought their job was very or extremely stressful. It is estimated that work related stress, depression or anxiety accounts for an estimated thirteen and a half million reported lost working days per year in Britain.
